Effective date: November 6, 2025
Company: Credit Letter MVP LLC
This explains how we collect, use, and safeguard information when you use Credit Letter MVP.
We do not pull credit reports from bureaus. You choose what to upload.
Uploaded documents and generated letters are stored only as needed to provide the service. Supporting documents for mailing are kept temporarily and are deleted after mailing or session end as described below. We keep minimal logs such as job status, timestamps, and noncontent metadata.
We use Lob to print and mail letters. Lob receives your letter PDF and any attachments for the sole purpose of mailing. Lob maintains SOC 2 Type II controls and encrypts data in transit and at rest.
When you upload supporting documents we store them temporarily under encryption and delete them after your mailing completes or your session ends. We do not retain copies of your supporting documents.
Support staff may request temporary permission to view your account to troubleshoot a problem. We only access accounts after you grant permission and we log the time, staff member, and reason.
You can access and delete your account. You can request deletion of letters that are still stored in your workspace. Mailed letters cannot be deleted from Lob once submitted.
We use encryption in transit and at rest, role based access, logging, and regular reviews of third party vendors. No system is perfectly secure, so notify us of any concerns.
The service is not for children under 13 and we do not knowingly collect their data.
If you are in California, Virginia, Colorado, Connecticut, or Utah you may have additional rights regarding access, deletion, and portability. Contact us to exercise these rights.
Privacy at support@creditletter.example or 123 Main St, Madison, WI 53703.